Frequently Asked Questions

FSA & HSA

Can I really use my FSA or HSA here?

Yes. Most supplements, recovery, and wellness items in our FSA / HSA Eligible collection qualify when paired with a Letter of Medical Necessity, which our partner Truemed issues for qualifying customers at checkout. Read the full guide →

How do I pay with FSA/HSA?

At checkout, choose the Pay with HSA/FSA (Truemed) option, complete a quick one-time qualification, and pay with your FSA/HSA card — or pay normally and submit for reimbursement using the documentation Truemed provides.

What if my FSA/HSA card is declined?

Some cards restrict online merchant categories. Just pay with a regular card and submit the Truemed documentation to your plan administrator for reimbursement.

Do I need to see a doctor?

No appointment needed. Truemed connects you with a licensed practitioner who reviews your information online in minutes.

Orders & Shipping

Where do you ship?

We ship across the United States. See our Shipping Policy (linked in the site footer) for current delivery times and rates.

How do I track my order?

You’ll receive a confirmation email with a tracking link as soon as your order ships.

Can I change or cancel my order?

Contact us as soon as possible at workout@workoutyes.com and we’ll do our best to update it before it ships.

Products

Are your products authentic and sealed?

Yes. Everything is sourced through verified brand partners and ships factory-sealed.

How should I store supplements?

Keep them in a cool, dry place out of direct sunlight, and follow any storage notes on the label.

Returns

What is your return policy?

See our Refund Policy (linked in the site footer) for full details on returns and eligibility. If something arrives damaged or incorrect, contact us right away and we’ll make it right.

Still need help?

Email us at workout@workoutyes.com — we’re happy to help.